Need help with making a claim?
Speak directly with a member of our claims team:
0345 601 0072
Lines are open Monday to Thursday, 8.30am to 6.00pm and Friday,
8:30am - 5:00pm (excluding public holidays).
Alternatively, talk to your Financial Adviser.
Is my illness covered?
Rest assured that with VitalityLife Serious Illness Cover, over 1701 conditions are covered in the eventuality that you need to make a claim.
Although we don’t cover you for minor illness, such as tonsillitis, IBS or broken bones2, you can familiarise yourself with the serious illnesses that we cover by either checking the Plan Provisions sent at the start of your policy, or using our handy online tool.
Conditions covered tool
1Number of conditions covered is applicable to comprehensive Serious Illness Cover and numbers will vary for Primary Cover. Your Plan Schedule will state whether you have Primary or Comprehensive Cover. Please note that conditions covered will be dependent on when you took out your policy. More information can be found in either your Plan Provisions or by speaking with one of our dedicated VitalityLife team members.
2Not an exhaustive list of minor illnesses – for example purposes only
Our Promise to you
At VitalityLife, we are committed to supporting our customers through the claims process, ensuring that empathy and compassion are fundamental parts of the experience.
Find out more